April 12, 2021

Building Your Inovation

Ahead of IPO, Coinbase users speak out about locked accounts and lost money

Photo illustration by Chesnot/Getty Images As it prepares to go public, Coinbase is still struggling...

Photo illustration by Chesnot/Getty Images

As it prepares to go public, Coinbase is still struggling to provide support to customers who have issues with funds being available, or their accounts being hacked or locked, according to a report by the New York Times. The exchange is often considered to be one of the safer bets for those looking to invest in crypto, but the story shows that users who run into trouble could be left out in the cold.

The Times tells the story of dozens of customers who have had money stolen from their accounts, or who have had their accounts locked (which seems to be a frequent complaint), and their difficulties getting in touch with a real person at Coinbase. The company’s vice president of customer experience says that it faces “a unique set of…

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